Basic Troubleshooting Tips

Helpful Troubleshooting Document and Links for Chromebooks. 

• Student Email Account Basics Document 2020-2021

• Google Chromebook Support Page

• Google Classroom

Infinite Campus Resources 

• Parents How to Guide: Changing My Parent Contact Information on Infinite Campus

Portal Links

• Student

• Parents

Requesting Technology Support (Parents and Students Only)

Services We Provide: 

Email/Password Reset (Students)

Infinite Campus Password Reset (Student/Parents)

GUID Codes for Parents still needing to create a Infinite Campus Parent Account

Chromebook Hardware/Replacement and Troubleshooting for students. (Staff please use the Ticket System.)

To request one or more of the following services please submit an email to Email Tech Help Berea in the following Format:

To: Email Tech Help Berea

Subject: Student Name/Grade/Platform (Student Email, Infinite Campus, Chromebook) 

Message: Please answer these questions - 

On what platform is the issue present? (Student Email, Infinite Campus, Chromebook)

Describe the issue to the best of your ability: (ex. Forgot My Infinite Campus Password)

Please provide contact information below such as phone number and email to best reach you: (ex. 999-999-9999/ User@email.com)