Basic Troubleshooting Tips
Helpful Troubleshooting Document and Links for Chromebooks.
Student Email Account Basics Document 2020-2021
Google Chromebook Support Page
Infinite Campus Resources
Parents How to Guide: Changing My Parent Contact Information on Infinite Campus
Portal Links
Requesting Technology Support (Parents and Students Only)
Services We Provide:
Email/Password Reset (Students)
Infinite Campus Password Reset (Student/Parents)
GUID Codes for Parents still needing to create a Infinite Campus Parent Account
Chromebook Hardware/Replacement and Troubleshooting for students. (Staff please use the Ticket System here.)
To request one or more of the following services please submit an email to techhelp@berea.kyschools.us in the following Format:
To: techhelp@berea.kyschools.us
Subject: Student Name/Grade/Platform (Student Email, Infinite Campus, Chromebook)
Message: Please answer these questions -
On what platform is the issue present? (Student Email, Infinite Campus, Chromebook)
Describe the issue to the best of your ability: (ex. Forgot My Infinite Campus Password)
Please provide contact information below such as phone number and email to best reach you: (ex. 999-999-9999/ User@email.com)