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Technology Help Desk

Last Updated: 12/10/2020 3:43 PM

Chromebook Info Graphic

Basic Troubleshooting Tips

Helpful Troubleshooting Document and Links for Chromebooks. 

Student Email Account Basics Document 2020-2021

Google Chromebook Support Page

 

Infinite Campus Resources 

Parents How to Guide: Changing My Parent Contact Information on Infinite Campus

Portal Links

Student

Parents

 

Requesting Technology Support (Parents and Students Only)

Services We Provide: 

Email/Password Reset (Students)

Infinite Campus Password Reset (Student/Parents)

GUID Codes for Parents still needing to create a Infinite Campus Parent Account

Chromebook Hardware/Replacement and Troubleshooting for students. (Staff please use the Ticket System here)

 

To request one or more of the following services please submit an email to techhelp@berea.kyschools.us in the following Format:

 

To: techhelp@berea.kyschools.us

Subject: Student Name/Grade/Platform (Student Email, Infinite Campus, Chromebook) 

Message: Please answer these questions - 

On what platform is the issue present? (Student Email, Infinite Campus, Chromebook)

Describe the issue to the best of your ability: (ex. Forgot My Infinite Campus Password)

Please provide contact information below such as phone number and email to best reach you: (ex. 999-999-9999/ User@email.com)